In an effort to increase the amount of patient satisfaction surveys we receive, we have made patient Thank You cards. These cards have instructions about the follow up survey that families receive in the mail. The nurse or secretary can quickly fill it out and give it to the parents at the time of discharge.
PICU will keep the cards at the secretary desk on the black folder shelf.
7C will keep the cards at the secretary desk in a labeled folder.
Ask Carrie or Stephanie if you have issues locating the cards.
I know that we go through periods of time when we do not discharge many patients. However, this is exactly why we need to get every survey possible. If we only receive two surveys for a quarter, and one has low scores, it brings down our entire score very quickly. You guys do amazing things and deserve to get credit for the fantastic care you provide. Let me know if you have any questions.
--Amelia--
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